HealthOn Tucson Patients – What you need to know:

Your health is our highest priority.  We require all patients and visitors to wear a face covering over their nose and mouth. If you do not have a face covering, one will be provided for you.  We also ask that you social distance of at least 6 feet from others whenever possible. 

Health Center Consolidation Closures

El Rio Health is consolidating some of our locations during the COVID-19 pandemic; HealthOn Broadway, HealthOn University, and the Birth & Women’s Health Center are currently closed until further notice. The following El Rio Health Center locations remain open:

Congress    Cherrybell    El Pueblo    Northwest    Pascua    Southeast    Southwest   St. Elizabeth’s

Please call (520) 670-3909 for a telehealth visit, updates, or if you need an appointment at an open El Rio Health Center.

Saturday Health Center Closures

Northwest and Cherrybell Health Center are open Monday-Friday during normal business hours, but will be closed on Saturdays until further notice.

El Rio Health locations that are open on Saturdays from 8am – 4pm:

Congress   El Pueblo   Southeast

Dental Clinics

Southeast, Congress, Cherrybell, Northwest and Southwest Dental are open with normal hours (Mon-Fri 7am-6pm). St. Elizabeth’s Dental remains closed.

If you have an appointment scheduled 

Please bring and wear a mask or other face covering (bandana, etc.) for your visit. Also, please limit your visit to our health centers to yourself and no more than one other person if possible. We also want to remind our patients to practice social distancing when at our health centers. Please keep a 6 foot distance from others whenever possible.

Telehealth & Telephone Visits

HealthOn Tucson is now scheduling Telehealth and Telephone visits, to learn more click HERE.

Patient Communications

If you have any questions or need additional assistance, please reach out to Patient Communications at 520-670-3909.

Here’s what we know

COVID-19 is thought to spread mainly through close contact from person-to-person. Some people without symptoms may be able to spread the virus. The virus that causes COVID-19 is spreading very easily and sustainably between people. Information from the ongoing COVID-19 pandemic suggests that this virus is spreading more efficiently than influenza, but not as efficiently as measles, which is highly contagious. In general, the more closely a person interacts with others and the longer that interaction, the higher the risk of COVID-19 spread.

Symptoms and Severity

Illness can be severe and require hospitalization, but most individuals recover by resting, drinking plenty of liquids, and taking pain and fever-reducing medications. These symptoms may appear 2–14 days after exposure and can include*:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Other less common symptoms include gastrointestinal symptoms like nausea, vomiting, or diarrhea.

If you develop emergency warning signs for COVID-19, get medical attention immediately.

Emergency warning signs include*:

  • Difficulty getting enough air
  • Chest pain
  • Change in alertness or responsiveness
  • Bluish lips or face
  • Rapid breathing

*These symptoms lists are not all inclusive.

Please consult your medical provider for any other symptoms that are severe or concerning.

How is COVID-19 spread?

COVID-19 is spread when a person who has the virus coughs or sneezes and respiratory droplets are inhaled, like the flu or the common cold. It may also be possible to get COVID-19 by touching a surface where the virus is present and then touching your mouth, nose or eyes.

Things you can do to prevent the spread of COVID-19

Like the flu or the common cold, COVID-19 is spread person to person when an infected person coughs or sneezes and respiratory droplets are inhaled. It may also be possible to contract COVID-19 by touching a surface where the virus is present and then touching your mouth, nose or eyes.

  • Wash your hands with soap and water, for at least 20 seconds
  • If soap and water are not available, use an alcohol-based sanitizer with at least 60% alcohol
  • Keep your hands away from your face
  • Avoid sick people, if you can
  • Stay home if you’re sick
  • Cover your cough and sneeze into a tissue, then toss the tissue in the trash. Wash your hands again 
  • Clean and disinfect frequently touched areas 

What should you do if you feel sick

If you feel sick, call us at 520-670-3909 to talk about your symptoms and options. HealthOn Tucson nurses are available 24/7 on our nurse triage phone line.  Our team will help you decide if you need to be seen, evaluated or tested. COVID-19 tests are in short supply across the country. We do not have test kits at HealthOn Tucson/El Rio. If you test negative for the flu, we can get a specimen that will be sent out for testing. There is not a cure for COVID-19 right now. We can help patients who have tested positive for COVID-19 decide what to do.

We are learning more about COVID-19 every day. HealthOn Tucson is working closely with Pima County Health Department and other agencies. HealthOn Tucson is part of the Pima County Task Force for COVID-19.

Potential Fraud Related to COVID-19

Please be aware that criminals are attempting to exploit COVID-19 worldwide through a variety of scams. Visit to learn more and how to stay alert.


Mask Wearing Tips & Care (in English & Spanish)
CDC COVID-19 FAQs (in English & Spanish)
COVID-19 Suspected/Confirmed Handout (in English & Spanish)
Pima County Health Department COVID-19 Website
CDC COVID-19 Website
Cox Communications Connect2Compete Program
COVID-19 Fact Sheets in 30+ Languages
Arizona COVID-19 Hotline: Dial 2-1-1

Be Alert, Not Anxious!