HealthOn Tucson Patients – What you need to know:

  • Saturday Clinic Closures
    • Northwest, Cherrybell, HealthOn Broadway and HealthOn University are open Monday-Friday during normal business hours, but will be closed on Saturdays until further notice.
    • Call 520-670-3909 to schedule Telehealth and telephone visits.
    • El Rio Health locations that are open on Saturdays from 8am – 4pm:
      1. El Pueblo Health Center
      2. Congress Health Center 
      3. Southeast Health Center
  • If you have an appointment scheduled 
    • Please limit your visit to our health centers to yourself and no more than one other person if possible.
  • If you have a Dental appointment or need to schedule one
    • El Rio Dental is only open for Emergency visits. This is to prevent the spread of COVID-19.
  • If you need to have a routine well visit, physical or check-up
    • Due to the impact of COVID-19 and the need to protect healthy patients, we are postponing any routine well visits, physicals or check-ups at this time.

Patient Communications

If you have any questions or need additional assistance, please reach out to Patient Communications at (520) 670-3909.

Here’s what we know so far

The impact of COVID-19 will look kind of like a severe flu season. Though the virus spreads easily, most cases are mild – sometimes without any symptoms. COVID-19 is not usually lethal. COVID-19 is most dangerous for people who are older adults and those with chronic disease.

Symptoms of COVID-19 include fever, cough and shortness of breath. People who have recently had close contact with someone who has the virus or traveled to an infected area are at a higher risk of getting COVID-19.

How is COVID-19 spread?

COVID-19 is spread when a person who has the virus coughs or sneezes and respiratory droplets are inhaled, like the flu or the common cold. It may also be possible to get COVID-19 by touching a surface where the virus is present and then touching your mouth, nose or eyes.

Things you can do to prevent the spread of COVID-19

Like the flu or the common cold, COVID-19 is spread person to person when an infected person coughs or sneezes and respiratory droplets are inhaled. It may also be possible to contract COVID-19 by touching a surface where the virus is present and then touching your mouth, nose or eyes.

  • Wash your hands with soap and water, for at least 20 seconds
  • If soap and water are not available, use an alcohol-based sanitizer with at least 60% alcohol
  • Keep your hands away from your face
  • Avoid sick people, if you can
  • Stay home if you’re sick
  • Cover your cough and sneeze into a tissue, then toss the tissue in the trash. Wash your hands again 
  • Clean and disinfect frequently touched areas 

What should you do if you feel sick

If you feel sick, call us at (520) 670-3909 to talk about your symptoms and options. HealthOn Tucson nurses are available 24/7 on our nurse triage phone line.  Our team will help you decide if you need to be seen, evaluated or tested. COVID-19 tests are in short supply across the country. We do not have test kits at HealthOn Tucson/El Rio. If you test negative for the flu, we can get a specimen that will be sent out for testing. There is not a cure for COVID-19 right now. We can help patients who have tested positive for COVID-19 decide what to do.

We are learning more about COVID-19 every day. HealthOn Tucson is working closely with Pima County Health Department and other agencies. HealthOn Tucson is part of the Pima County Task Force for COVID-19.


CDC COVID-19 FAQs (in English & Spanish)
COVID-19 Suspected/Confirmed Handout (in English & Spanish)
Pima County Health Department COVID-19 Website
CDC COVID-19 Website
Arizona COVID-19 Hotline: Dial 2-1-1

Be Alert, Not Anxious!